Got questions? We’ve got answers! Find everything you need to know about ordering, shipping, pressing & more below. Still need help? We’re only a message away!
ORDERS + SHIPPING 📦
What is your shipping window?
We typically ship orders within 1–2 business days. Orders placed on weekends or holidays will ship the next business day.
Do you offer FREE shipping?
Yes! Orders of $100+ ship FREE. We may also offer free shipping or special discounts during promotional events, so be sure to follow along and subscribe to our emails!
How can I track my order?
Once your order ships, you’ll receive tracking information via email. Please allow a little time for tracking to update after your package is scanned by the carrier.
TRANSFERS + PRESSING ✨
How do I press my transfers?
Always follow the pressing instructions provided with your order for the best results. Pressing temperature, time and peeling instructions may vary depending on the transfer.
What can I press the transfers on?
Our DTF transfers work beautifully on a variety of fabrics and apparel. Always check that your item is heat-safe and follow the recommended pressing instructions before applying your transfer.
What if my transfer arrives damaged?
Please inspect all transfers before pressing. If a transfer arrives damaged, contact us before pressing it and include your order number and clear photos of the damage so we can help.
RETURNS + CUSTOM ORDERS 💕
Do you accept returns?
No. All transfer sales are final. Please inspect your transfers as soon as they arrive and before pressing. If your transfer arrives damaged, contact us before pressing so we can help. Once a transfer has been pressed, we cannot offer a return, refund or replacement.
Do you offer custom designs?
Yes, we do! We love bringing your ideas to life. Reach out through our contact form with your idea and details, and we’ll be happy to help with your custom design.
How long does it take to get a response?
We typically respond to messages and emails within 1–2 business days. We appreciate your patience and can’t wait to help!